Video identification implies going through an online identification process via a video call.

Here’s how the service works:

1. Fill out an account opening application form (for new clients) or an Internet Banking application form (for existing clients) through the Bank’s website or the myDIRECT mobile application.
2. You will receive an ID number.
3. Select Video Identification in the myDIRECT application and enter the ID number in the appropriate field.

If you are not yet using the myDirect application, please click on the following link: For Android For iOS

4. Wait for the identification process to start and have your ID document with you.
5. Follow the Bank representative’s instructions during the video call.

Video identification service is available during working days, from monday till friday: 09:00 A.M - 6:00 P.M

Biometrical identification allows becoming a ProCredit Bank customer from any desired location without visiting the branch.

This method of identification implies filling out a simple, several-step online application, which is the basis for sending your request for opening an account to the bank.

For Biometrical identification, you only need a computer or mobile phone, an identity document and an internet connection.

The identification process takes a few minutes:

1. Consent page. To start the process, you agree to the terms and conditions offered by the bank.

2. Identification. You take a "Self" photo, also take a photo and video of your ID, and fill in the application.

3. Confirmation. At the final stage, you confirm the completed application with the digit code sent as an SMS to your mobile phone.

You can go through biometrical identification at any time, while incoming applications are processed on business days, from Monday to Friday inclusive, 09:00 to 18:00.